PRODUCT POLICY
We are NOT a consignment shop. All items of Lost & Found are the property of Lost & Found. We do not operate like a consignment shop, nor an antique dealer. We are retail with an outreach and emphasis on creative service. As such, we request please do not solicit the store to purchase your items.
PAYMENT
We accept Visa and MasterCard. All payments are collected using 128-bit SSL technology to keep your confidential information safe.
We are happy to accept payments via PayPal. PayPal is free and easy to use. You can pay via credit card, e-check or directly from your bank account. Please click here to set up a PayPal account.
SALES TAX
A sales tax of 7% will be applied to all orders shipped within the state of Indiana.
SHIPPING
We ship in stock items within 48 hours after the order is placed. Our standard method is Ground Service. Please allow 3 to 5 business days.
If an item is needed within 24 to 48 hours, we are happy to expedite shipping at additional cost. Please contact us at (812)842-2200 and we will work to accomodate your request.
Items which are personalized will be produced and shipped as specified with each item.
Shipping rates are as follows:
Up to $50.00 = $7.95
$50.01 to $100.00 = $10.95
$100.01 to $150.00 = $12.95
$150.01 to $200.00 = $14.95
$200.01 and over = $16.95
These rates apply to orders sent to the continental United States only. Orders going to Alaska, Hawaii, APO & FPO addresses or U.S. Territories may be subject to additional fees.
To ship to more than one address you will need to place separate orders.
SPECIAL DELIVERY POLICY
Where products indicate there is a special delivery policy, due to weight and/or size of an item, our standard shipping policy cannot apply.
With this policy, delivery and/or shipping will vary with each product.
RETURN POLICY
All custom, personalized orders are final.
If you are unsatisfied with a stock item purchase for any reason, we are happy to exchange this item or give you store credit. Please return merchandise with you receipt within 14 business days.
If you need to return an item, it is helpful to re-pack the item in its original packaging (if possible). Enclose the packing slip with your receipt and follow these steps:
1. Contact us at (812)842-2200 to advise us of the return. We are available Tuesday through Saturday, 10 a.m. to 5 p.m., Central Standard Time.
2. Ship the package to:
Lost & Found
9 State Street
Newburgh, Indiana 47630
3. We will contact you to confirm the return has been processed.
TRACKING YOUR ORDER
You may track the status of your order by clicking here, after which you asked to enter your order number and e-mail address. Through this system you will be able to retrieve your entire order history with our online store.
PRIVACY POLICY
At Lost & Found, your privacy is important to us! All personal information is confidential and will not be shared with any third parties unless forced to do so by law. Please feel free to contact us with questions and concerns.
Thank you. We hope you enjoy shopping at Lost & Found!
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